FAQs

Frequently Asked Questions (FAQ) – ElectricEbikeNow

1. What types of electric bikes do you offer?

We offer a range of electric mountain bikes, fat tire bikes, and commuter e-bikes designed for performance, comfort, and durability.

2. How long does shipping take?

Orders are processed within 1–2 business days and typically delivered within 4–7 business days across the United States.

3. Do your e-bikes come with a warranty?

Yes. All e-bikes include a 1-year limited warranty on frame, motor, and battery. Other components have separate warranty periods. Please see our Warranty Policy for details.

4. Can I return my order?

Yes. We offer a 30-day return policy on eligible items in original condition. See our Return & Refund Policy for details.

5. How far can your e-bikes go on a single charge?

Range depends on the model, terrain, and riding mode, but most of our e-bikes offer 25–60 miles per charge.

6. Are your e-bikes pre-assembled?

Our bikes come 85–90% assembled. Basic assembly (handlebars, pedals, front wheel) may be required. Tools and instructions are included.

7. How do I contact customer support?